In my previous post, found here I discussed some older law firms that were out of business (but alive and well according to the internet). In what I thought was an ironic twist, I recalled that the office space of a firm that did almost exclusively State Farm defense work, was now occupied by a large plaintiff's PI firm. Well, that was too good to be true. While the old firm and new firm were in the same Southfield office building, the suites were 3 floors apart. In the process of fact checking that, I went to the current firm's website.
As is the case on most plaintiff firm websites, I was greeted with a "Can We Help You?" box. However, the choices were not, Yes or No, but Yes or Later. Crafty. I chose Later to make the box disappear, and less than a minute later, my sought after information in hand, "Later" became "Now" and the following colloquy occurred. As it went on I decided to screen grab the whole thing. I just include just one of them here, with the ID information obscured. About 10pm, by the way. Here is the transcript. Dramatis Personae: MB (me) and ANNA (Anna)
ANNA: Wait! Don't Go! We want to help you! What type of case brought you here today?
ANNA: Auto accident? Personal Injury? Social Security?
MB: Just wanted to double check your office address for a blog post I am doing.
ANNA: Our main address is (redacted).
ANNA: Before we continue, may I have your first and last name?
MB: No need to continue. I found the information I needed.
ANNA: Can you please tell me a little more about what happened?
MB: Googled (redacted)'s name, and found the website and got the address. The End.
ANNA: I understand. Would it be OK if one of our lawyers who specializes in this are contacts you directly?
MB: Always nice to talk to your people, especially your receptionist who always calls me "Darlin", but I am fine.
ANNA: May I have your phone number and email address?
MB: A for effort, Anna, but we should both move on. Have a nice night. Say hi to my buddy Tom Calcatera for me. (ed, as I hadn't given my name, not a great response on my part.)
ANNA: Hello, how may I help you? (Possibly Anna's supervisor is fielding this now).
ANNA: Sorry. Can you please make sure you give us your 10 digit phone number, including area code.
MB: Yike.
ANNA: I think you can best be taken care of by one of our legal representatives.
MB: Oh, dear. Signing off.
ANNA: I REALLY (ed. we are getting serious here) want to help, but I think that one of our legal representatives (unfortunately not me) will be able to serve you better.
As I had 2 ZOOM conferences before 10 am the following morning, I closed out at that time. I know, the sadist in me should have tried to see how long I could get this to go on before Anna gave up. But, but the poor lady/gentleman/bot deserved a break before I got out my A material.
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